Meet our Staff

Our friendly, compassionate, professional staff looks forward to serving you:

Jacob-R_resize-199x300Jacob Rodriguez
Administrative Assistant

Jacob Rodriguez is the general administrator for Chelsea Otolaryngology. His is responsible for scheduling office appointments and coordinating office hours. He can assist you in determining the status of your insurance coverage, deductibles and out-of-network coverage. He is also the primary contact for scheduling various studies such as radiological exams and will assist patients in obtaining pre-authorizing for these tests. Mr. Rodriguez can also be of assistance obtainging pre-authorization for medications which may require approval from your insurance company. He can be reached at 212 366-0848, prompt 1, or the following email address:

Luz Concepcion:
Medical Assistant

Luz is a NY State licensed Medical Assistant who has been working in the field of Otolaryngology for more than 15 years; she is currently the Medical Assistant at Chelsea Otolaryngology. She is responsible for a variety of duties both medical and administrative in nature. She is responsible for coordinating and scheduling all operative procedures. Additionally, Luz handles all cosmetic-related office appointments. She can provide information regarding fees for Botox, Fillers and cosmetic surgical procedures. She can be reached at (212) 366-0848 prompt 211 or by e-mail:

Millie Esquerda
Medical Biller

Millie is the full-time Medical Biller at Chelsea Otolaryngology. She joins us following a 15-year career dedicated exclusively to ENT billing for the department of Otolaryngology/Head and Neck Surgery at the New York Eye and Ear Infirmary and is an expert in her field. She handles all office and hospital-based billing issues. She can be reached at (212) 366-0848 prompt 203 or by e-mail: