Meet our Staff

Our friendly, compassionate, professional staff looks forward to serving you:

Ginnette_resize-199x300Ginnette Peña:
Medical Assistant

Ginnette Peña is currently the Medical Assistant at Chelsea Otolaryngology. She is responsible for a variety of duties both medical and administrative in nature. She is responsible for scheduling all cosmetic-related office appointments. She also can provide information regarding fees for Botox, Fillers and Surgical Procedures. Ms. Peña also assists Dr. Portnoy with minor office surgeries. She can be reached at (212) 366-0848 prompt 6 or by e-mail:

Jacob-R_resize-199x300Jacob Rodriguez
Administrative Assistant

Jacob Rodriguez is the general administrator for Chelsea Otolaryngology. His is responsible for scheduling office appointments and coordinating office hours. He can assist you in determining the status of your insurance coverage, deductibles and out-of-network coverage. He is also the primary contact for scheduling various studies such as radiological exams and will assist patients in obtaining pre-authorizing for these tests. Mr. Rodriguez can also be of assistance obtainging pre-authorization for medications which may require approval from your insurance company. He can be reached at 212 366-0848, prompt 1, or the following email address:

Jean-B2_resize-200x300 (1)Jean Balzano
Office Manager

Jean Balzano is the office manager at Chelsea Otolaryngology. She has been working with Dr. Portnoy for the past 15 years and has been engaged in the field of Otolaryngology/Head and Neck Surgery for most of her professional career. Jean is responsible for scheduling and preauthorizing surgery and is extremely skilled in providing pre and postoperative information regarding your surgery and other matters that may pertain to surgical issues. She can be reached at 212-366-0848 prompt 4 or at the following e-mail address: