FAQ

Are you open?

Alongside many fellow businesses in New York, we are temporarily closed due to COVID-19 to reduce transmission risk for our team and patients alike. Current guidelines from the American Society of Plastic Surgery dictate that all elective surgeries, non-essential medical, surgical and dental procedures be delayed during the current Coronavirus outbreak. Our top priority is health; delaying surgeries is a part of our commitment to that.

Currently, New York City has a stay-at-home order until May 15. Although we are not physically open the staff is manning the phones 9 - 4 pm and we are performing tele-medicine consults when necessary. In May, we will be responding to the current status of the Coronavirus situation with health as our utmost consideration. We will run an email blast when more information regarding resumption of services becomes available.

What options are there for service?

For office visits, including consultations and cosmetic surgeries, patients are free to pre-schedule online for June’s available appointments when it is anticipated the Coronavirus outbreak will allow. We will be following and responding to the current status throughout the next month to ensure any appointments in-office are done following the best guidelines for public and personal health.  To schedule an office visit for June, use Zocdoc. 

What if I am recovering from a cosmetic procedure?

We are still here to support you during recovery. Our phone line remains open, and Dr. Portnoy is available for questions or concerns regarding the recovery process. Patients experiencing unusual swelling, excessive or recurrent bleeding or fever, or other concerns regarding their surgical recovery, please contact Dr. Portnoy immediately. 

To call Dr. Portnoy, dial + (212) 366-0848. 

For non-urgent concerns, patients can also email our office for support.